Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. have received. It must also be in the original packaging and with the original documents such as the user manual.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.
To make a return, you must present us with a receipt or proof of receipt. purchase.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once we have received and inspected returned item, we will send you an e-mail to confirm that we have received it. We'll also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account. original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at Info@ z-neck.com.
Order cancellation (if applicable)
Order cancellation is possible at any time. If the cancellation is made before shipment, we proceed to the immediate refund of your order. If the cancellation is made after shipment. You must first return the items to us upon receipt and provide us with your tracking number. Once we've received them back, we'll inspect them and issue a refund.
Exchanges (if applicable)
We only replace an item if it's faulty or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to Info@z-neck.com and send us your article at the following address:
17 Rue de Rosheim
67000 Strasbourg, France
If the returned item was identified as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver of the gift preferred to receive the item first to give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
To return a product, you must mail it to:
17 Rue de Rosheim
67000 Strasbourg, France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take to receive your exchanged product may vary
If you are shipping an item worth more than €75, you should consider Use a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.